References

"Take-Me's" from Classmates

Terri Alexander: Better Recruitment and Selection

Terri Lynn Cardona: Blended Learning & Electronic Performance Support Systems (EPSS)

Michelle Cohen: Games & Copyright Toolkit

Mark Larson: Participatory Lecture

Lisa Llewellyn: Kaufman's Organizational Elements Model (OEM)

Robin White-Sieber: Workplace Design for Accessibility

HPT Toolit Home

Stolovich, H. D. & Keeps, E. J. (1999). What is human performance technology? In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 3-23). San Francisco: Jossey-Bass Pfeiffer.

HPT Timeline

History of Instructional Technology

Wagner, D. (2002). Introduction to Instructional and Performance Technology Timeline. Prepared for IPT 536: Introduction to IPT. Retreived from Lotus Notes database Boise State University, October 30, 2004.

History of Performance Technology

Wagner, D. (2002). Introduction to Instructional and Performance Technology Timeline. Prepared for IPT 536: Introduction to IPT. Retreived from Lotus Notes database Boise State University, October 30, 2004.

HPT Today

Stolovich, H. D. & Keeps, E. J. (1999). What is human performance technology? In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 3-23). San Francisco: Jossey-Bass Pfeiffer.

Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2000). Fundamentals of performance technology: A guide to improving people, processes, and performance. Washington, DC: International Society for Performance Improvement.

Performance Analysis

Rosenberg, M. (1996). Human performance technology. In R. Craig (Ed.), The ASTD Training & development handbook (4th ed.) (pp. 370-393). New York: McGraw-Hill.

Rossett, A. (1999). Analysis for human performance technology. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 139-162). San Francisco: Jossey-Bass Pfeiffer.

Gilbert's Behavior Engineering Model

Chyung, Y. (2002). IPT 536: Week 4: Behavior engineering model. Lotus Notes database via Boise State University. Retrieved February 1, 2002.

Gilbert, T. (1978). The behavior engineering model. In T. Gilbert, Human competence: Engineering worthy performance (pp. 73-105). New York: McGraw-Hill.

Langdon's Language of Work TM Model

Gayeski, D. (2004). IPT 560: Clarifying desired state of performance, 9/16/04. Lotus Notes database via Boise State University. Retrieved November 15, 2004.

Langdon, D. G. (1999). The language of work. In H. Stolovitch & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 260-280).  San Francisco, CA:  Jossey-Bass Pfeiffer.

Performance International. (n.d.) The process we use. Retrieved November 15, 2004 from http://www.performanceinternational.com/processframe.htm

Kaufman's Organizational Elements Model (OEM) (Lisa Llewellyn)

Kaufman, R. (1988). Preparing useful performance indicators. Training & Development Journal, 42(9), 80-83.

Kaufman, R., Johnston, J. C., & Nickols. F. K. (1979). Organizational planning and conventional wisdom. Training & Development Journal, 33(9), 70-76.

Kaufman, R., & Stakenas, R. G. (1981). Needs assessment and holistic planning. Educational Leadership, 38(8), 612-616.

Performance Intervention

Gilbert, T. (1978). The behavior engineering model. In T. Gilbert, Human competence: Engineering worthy performance (pp. 73-105). New York: McGraw-Hill.

Langdon, D. G. (1999). The language of work. In H. Stolovitch & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 260-280).  San Francisco, CA:  Jossey-Bass Pfeiffer.

Spitzer, D. R. (1999). The design and development of high-impact interventions. In H. Stolovitch & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 163-184).  San Francisco, CA:  Jossey-Bass Pfeiffer.

Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2000). Fundamentals of performance technology: A guide to improving people, processes, and performance. Washington, DC: International Society for Performance Improvement.

Instructional and Interventions

Dick, W. (1997). A model for the systematic design of instruction. In R. Tennyson, F. Schott, N. Seel, & S. Dijkstra (Eds.), Instructional desing: International perspective (Vol. 1) (pp. 361-369). Mahwah, NJ: Lawrence Erlbaum.

Gayeski, D. (2004). IPT 560:  Mod 5 instructional interventions. Lotus Notes database via Boise State University. Retrieved December 1, 2004.

Gayeski, D. M. (1999). Multimedia learning systems: Technology. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 589-605). San Francisco: Jossey-Bass Pfeiffer.

Gilbert, T. (1978). The behavior engineering model. In T. Gilbert, Human competence: Engineering worthy performance (pp. 73-105). New York: McGraw-Hill.

Jacobs, R. L. (1999). Structured on-the-job training. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 606-625). San Francisco: Jossey-Bass Pfeiffer.

Murray, M . (1999). Performance improvement with mentoring. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 545-563). San Francisco: Jossey-Bass Pfeiffer.

Pine, J. & Tingley, J. (1993). ROI of soft skills training. Training, 30(2), 55-60.

Rosenberg, M. J., Coscarelli, W. C., & Hutchinson, C. S. (1999). The origins and evolution of the field. In H. Stolovich and E. Keeps (Eds.), Handbook of human performance technology (2nd ed., pp. 24-46). San Francisco: Jossey-Bass Pfeiffer.

Rosenberg, M., Harless, J. Rossett, A., & Gery, G. (1995). A rabble-rousing roundtable. Training, 32(6), 61-68.

Thiagarajan, S. (1999). Team activities for learning and performance. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 518-544). San Francisco: Jossey-Bass Pfeiffer.

Van Tiem, D. M., Moseley, J. L., Dessinger, J. C. (2000). The fundamentals of performance technology: A guide to improving people, process, and performance. Washington, DC: International Society for Performance Improvement.

Wagner, E. D. (1999). Bond distance education: Distributed learning systems. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed., pp. 626-648). Handbook of human performance technology. San Francisco: Jossey-Bass Pfeiffer.

Yelon, S. L. (1999). Live classroom instruction. In H. Stolovich & E. Keeps (Eds.). Handbook of human performance technology (2nd ed.) (pp. 485-517). San Francisco: Jossey-Bass Pfeiffer.

Action Learning

Driscoll, M. P. (2000).  Psychology of learning for instruction.  Boston: Allyn and Bacon.

Marquardt, M.  (2004).  Harnessing the power of action learning.  T & D, 58(6), 26-32.

Schank, Roger C. (1996) Goal-Based Scenarios:  Case-Based Reasoning Meets Learning by Doing.  In: David Leake (ed)  Case-Based Reasoning: Experiences, Lessons & Future Directions.  AAAI Press/The MIT Press.   295-347.  Retreived October 29, 2004 from http://cogprints.ecs.soton.ac.uk/archive/00000635/00/CBRMeetsLBD_for_Leake.html

Moving Toward Knowledge Management

Brown, J. S. & Duguid, P.  (2000, May/June).  Balancing act:  How to capture knowledge without killing it.  Harvard Business Review, 73-80.

Burns, S.  (2003, March/April).  Knowledge management in healthcare: Succeeding in spite of technology.  Sbusiness, 32-36.

Davenport, T.H. & Glaser, J.  (2002). Just-in-time delivery comes to knowledge management.  Harvard Business Review, 80(7), 107-111.

Dickelman, G. J. (Ed.). (2003).  EPSS revisited: A lifecycle for developing performance-centered systems.  Silver Spring, MD: International Society for Performance Improvement.

Elsenheimer, J. (2000, March).  The performance support bridge to knowledge management.  Learning Circuits.  Retrieved October 10, 2003, from http://learningcircuits.org/mar2000/elsenheimer.html

Fitchett, J.  (1998).  Managing your organizations key asset: Knowledge.  Healthcare Forum Journal, 41(3), 56-59.

Massey, A. P., Montoya-Weiss, M. M., & O’Driscoll, T. M.  (2002).  Performance-centered design of knowledge-intensive processes.  Journal of Management Information Systems, 18(4), 37-58.

Tabuena, J.  (2001).  Knowledge management as a supporting framework for compliance programs.  Journal of Health Care Compliance 3(6), 20-23, 64-66.

Wenger, E. & Snyder, W.  (2000).  Communities of practice: The organizational frontier.  Harvard Business Review, 78(1), 139-145.

Winer, L., Rushby, N., & Vazquez-Abad, J.  (1999).  Emerging trends in instructional interventions.  In H. D. Stolovich & E. J. Keeps (Eds.), Handbook of human performance technology  (2nd ed.). (pp. 867-894).  San Francisco: Jossey-Bass Pfeiffer.

Zopler, A., Sterling Resources, Inc.  (1999). First cousins once removed: Knowledge management and performance support.  Retrieved November 20, 2003, from
http://pcd-innovations.com/infosite/First%20Cousins%20Once%20Removed.htm

Zopler, A., (2000). Performance center design (PCD) 2000 competition submission form. Retrieved December 2, 2004, from http://www.pcd-innovations.com/infosite/pcd2000/sterling/sterling_submission.htm

Games as an Interactive Performance Improvement Strategy (Michelle Cohen)

Active Training. (2004).  Meet Mel and Frieda.  Retrieved October 27, 2004, from http://www.activetraining.com/bio.htm

Driscoll, M.P. (2000). Psychology of learning for instruction (2nd ed.). Needham Heights, MA: Allyn & Bacon.

The Kevin Eikenberry Group. (2004). About Kevin. Retrieved October 27, 2004, from http://www.kevineikenberry.com/about_kevin/kevin_eikenberry.asp

Thiagaran, S. (1997). Learning team: A critical component in learning organizations. Amherst, MA: HRD Press. [Electronic version]. Retrieved from Readings for Week 5, IPT 597 (Section 452/458) course database, on September 19, 2002.

Workshops by Thiagi. (2004). Who We Are. Retrieved October 27, 2004 from http://www.thiagi.com/who-we-are.html

Blended Learning (Terri Lynn Cardona)

Clark, R. (2003) Building expertise:  Cognitive methods for training and performance improvement. Washington, D.C.: International Society for Performance Improvement.

Cohen, M. (2004). IPT 560: Week 5 discussion. Lotus Notes database via Boise State University. Retrieved Tuesday, October 26, 2004.

Gayeski, D. (2004). IPT 560:  What we learned in mod 4. Lotus Notes database via Boise State University. Retrieved Tuesday, October 26, 2004.

Murray, M. (1999). Performance improvement with mentoring. In H. Stolovitch & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 545-563).  San Francisco, CA:  Jossey-Bass Pfeiffer.

Stolovitch, H. & Keeps, E. (2003.)  Engineering effective learning. San Francisco, CA:  Pfeiffer.

Stolovitch, H. & Keeps, E. (2002). Telling ain’t training. Alexandria, VA:  ASTD.

Participatory Lecture (Mark Larson)

Van Tiem, D. Moseley, J. & Dessinger, J. (2000). Fundamentals of Performance Technology A Guide to Improving People, Process, and Perfromance. Washington, D.C.: International Society for Performance Improvement.

Stolovitch, H. & Keeps, E. (1999). Handbook of Human Performance Technology. San Francisco: Jossey-Bass/Pfeiffer.

Bold, M. (2000). Participatory lecture technique: increasing learner involvement in a traditionally passive environment. Retrieved October 25, 2004 from http://www.marybold.com/plt.pdf

Derek Bok Center for Teaching and Learning, Harvard University. (2004). Tips for teachers: twenty ways to make lectures more participatory. Retrieved October 26, 2004 from http://www.bokcenter.harvard.edu/docs/TFTlectures.html

Carbone, E. (1998). Teaching large classes: tools and strategies (survival skills for scholars). Thousand Oaks, CA: SAGE Publications, Inc.

Non-Instructional Interventions

Dean, P. J. (1999). Designing better organizations with human performance technology and organizational development. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 321-334). San Francisco: Jossey-Bass Pfeiffer.

Elliott, P. H. (1999). Job aids. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 430-441). San Francisco: Jossey-Bass Pfeiffer.

Gayeski, D. (2004a). IPT 560: Mod 3 Organizational and job structure interventions. Lotus Notes database via Boise State University. Retrieved December 1, 2004.

Gayeski, D. (2004b). IPT 560: Mod 4 Communication and documentation interventions. Lotus Notes database via Boise State University. Retrieved December 1, 2004.

Gilbert, T. (1978). The behavior engineering model. In T. Gilbert, Human competence: Engineering worthy performance (pp. 73-105). New York: McGraw-Hill.

Kearney, L. & Smith, P. (1999). Workplace design for creativity. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 464-482). San Francisco: Jossey-Bass Pfeiffer.

Langdon, D. G. (1999). The language of work. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 260-280). San Francisco: Jossey-Bass Pfeiffer.

Leibler, S. N. & Parkman, A. W. (1999). Human resources selection. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 351-372). San Francisco: Jossey-Bass Pfeiffer.

Lineberry, C. S. & Carleton, J. R. (1999). Analyzing corporate culture. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 335-350). San Francisco: Jossey-Bass Pfeiffer.

Tosti, D. & Jackson, S. F. (1999). Feedback. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 395-410). San Francisco: Jossey-Bass Pfeiffer.

Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2000). Fundamentals of performance technology: A guide to improving people, processes, and performance. Washington, DC: International Society for Performance Improvement.

Villachica, S. W. & Stone, D. L. (1999). Performance support systems. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 442-463). San Francisco: Jossey-Bass Pfeiffer.

Pay for Performance Compensation Systems (Deb Wagner)

Abernathy, W. B.   (2004).  The sin of wages: Where the conventional pay system has led us, and how to find a way out.  Retrieved October 9, 2004 from http://www.abernathyassociates.com/Article7.htm.

Brethower, D. & Smalley, K.  (1998). Performance-based instruction.  San Francisco: Josey-Bass/Pfieffer.

Creating a performance-based pay plan that works. (2000).  Curriculum review, 39, 9.  HTML full-text retrieved October 9, 2004 from http://80-web4.epnet.com.libproxy.boisestate.edu

Hartman, D. B. & Weil, R. (1997).  Developing a performance pay plan for teachers: A process, not an event.  Retrieved October 9, 2004 from http://www.aft.org/topics/teacher-quality/downloads/perfplan.pdf

Hastings, D. (1996). The role of incentives, profit sharing, and of human resources in the United States.  Canada-United States Law Journal, Vol. 22, p. 135.  HTML full-text retrieved October 9, 2004 from http://80-web4.epnet.com.libproxy.boisestate.edu

Our History – A Century of Excellence, A Future of Innovation. Retrieved October 9, 2004 from www.lincolnelectric.com/corporate/about/history.asp

Pinder, C. C.  (1999). Work motivation in organizational behavior.  Saddle River, NJ: Prentice-Hall.

Wiscombe, J.  (August 2001).  Can pay for performance really work?  [Electronic version].  Workforce, 28-34.

Working at Lincoln.  Retrieved October 9, 2004 from www.lincolnelectric.com/corporate/career/default.asp

Motivation Management

Clark, R. E. (1999).  The CaNE model of motivation to learn and work: A two-stage process of goal commitment and effort.  Lowyck, J. (Ed.) Trends in Corporate Training.  Leuven, Belgium: University of Belgium Press.

Goodman, J. & Staubus, H. (n.d.) The culture of employee ownership at Herman Miller. Retrieved December 4, 2004 from http://www.beysterinstitute.org/other_resources/case_studies.cfm

Leiber, K. (2004, September 27). Company partners with its employees [Electronic version]. Easy Bay Business Times. Retrieved December 4, 2004 from http://eastbay.bizjournals.com/eastbay/stories/2004/09/27/smallb2.html?page=1

Pinder, C. C.  (1998). Work motivation in organizational behavior.  Saddle River, NJ: Prentice-Hall.

Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2000). Fundamentals of performance technology: A guide to improving people, processes, and performance. Washington, DC: International Society for Performance Improvement.

Walkush, P. (n.d.). Everyone's a CEO at Pool Covers, Inc. Retrieved December 4, 2004 from http://www.beysterinstitute.org/other_resources/case_studies.cfm

Workplace Design for Accessibility (Robin White Sieber)

1 Accessibility Regulations and a Universal Design Philosophy inspire the Design Process by Barbara Knecht
http://www.adaptenv.org/index.php?option=Resource&articleid=356&topicid=280

2 Michael Bednar
http://www.adaptenv.org/index.php?option=Content&Itemid=26

3 Elaine Ostrof
http://www.designfor21st.org/

4 Adaptive Environments
http://www.adaptenv.org/index.php?option=Content&Itemid=2

The Center for Universal Design Principles of Universal Design
http://www.design.ncsu.edu/cud/univ_design/princ_overview.htm

Center for Inclusive Design & Environmental Access (IDEA)
http://www.ap.buffalo.edu/idea/indexwelcome.html

RERC Workplace Accommodation Policy: 10 Key Issues
http://www.workrerc.org/News/10WorkplacePolicies.php

Universal Design Education Online Resources
http://www.udeducation.org/resources/index.asp

Guidelines for Universally Accessible and Usable Workplaces
http://www.adaptenv.org/documents/guidelines_for_workplaces.pdf

Adaptive Environments Universal Design Resources
http://www.adaptenv.org/index.php?option=Resource&topicid=28

Productive Workplaces: How Design increases productivity: Expert insights ASID
http://www.asid.org/about_asid/products_services/pubs/productive_workplaces_whitepaper.pdf

Microsoft: Making Technology Accessible – Accessibility for your entire workforce
http://www.microsoft.com/learning/books/homeandofficeuser/feature/060502.asp

Microsoft: Aging Workforce and Accessible Technology
http://www.microsoft.com/enable/aging/workforce.aspx

Usernomics
http://www.usernomics.com/workplace-ergonomics.html

Herman Miller ‘Equal Opportunity Facilities – Designing for Universal Accommodation’ 2001
http://www.hermanmiller.com/hm/content/research_summaries/wp_Equal_Opp_Facilities.pdf

Council of Europe: Accessibility: Principles and Guidelines
http://www.coe.int/T/E/Social_Cohesion/soc-sp/Accessibility-%20principles%20and%20guidelines.pdf

Accessibility in Our Built Environment: Visitability
http://www.ncddr.org/du/products/focus/focus8/

Better Recruitment and Selection (Terri Alexander)

Cooperative Personnel Services of California Government, n.d.  Future trends in human resources.  Retrieved October 17, 2004 from the www at http://www.cps.ca.gov/resources_directories/DaveTrends.pdf

Development Dimension International (DDI). Client successes.  Retrieved October 17 from the www. http://www.ddiworld.com/real_solutions/childrenshealthsystem.asp

Gilbert, T. (1978). Human Competence: Engineering Worthy Performance. International Society of Performance Improvement via Copyright Clearance Center.

Recruitment Management Services (RMS) 2004.  Recruiting trends.  Retrieved October 17, 2004 from the www.  http://www.cps.ca.gov/resources_directories/DaveTrends.pdf

Stolovitch & Keeps, eds. (1999). Handbook of Human Performance Technology. 2nd ed . San Francisco: Jossey Bass.

Van Tiem, Moseley, & Dessinger. (2004). Fundamentals of Performance Technology  2nd ed.  Washington, D.C: ISPI.

Electronic Performance Support Systems (EPSSs) (Terri Lynn Cardona)

Bowsher, J. (February 2004).  Working Partners: The CLO and the executive team.  Chief Learning Officer, 3(2), 42-45.

Cichelli, J. & Marion, C. (2004).  Performance-centered design awards 2004 submission form. Retrieved October 1, 2004 from http://files.epsscentral.info/samples/2004_pcd_awards/BPD/SI-INTL%20inprod.htm

Dickelman, G. (2000). The state of the practice. In G. J. Dickelman, (ed.), EPSS Revisited: A Lifecycle for Developing Performance-Centered Systems (pp. 87-97).  Silver Spring, MD:  International Society for Performance Improvement.

Ford, D. (2002). Knowledge interventions: Training is no always the answer.   In G. Piskurich (ed.), HPI essentials (pp. 115-131). Alexandria, VA:  ASTD.

Gery, G. (1995). Attributes and behaviors of performance-centered systems.  In G.J. Dickelman, (ed.), EPSS Revisited: A Lifecycle for Developing Performance-Centered Systems (pp.4-50).  Silver Spring, MD:  International Society for Performance Improvement.

Gery, G. (2003).  Ten years later:  A new introduction to attributes & behaviors and the state of performance-centered systems.   In G.J. Dickelman, (ed.), EPSS Revisited: A Lifecycle for Developing Performance-Centered Systems (pp. 1-3).  Silver Spring, MD:  International Society for Performance Improvement.

Karrer, T. & Gardner, E. (March, 2004).  E-performance at work: Efollowup. Learning Circuits. Retrieved November 29, 2004 from http://www.learningcircuits.org/2004/mar2004/karrer.htm

Lessard, L. & Mowat, J. (1998). Chapter 15: An epss design and development process. In P. Dean & D. Ripley (eds.), Performance improvement interventions: Performance technologies in the workplace (pp. 321-334).  Washington, D.C.: International Society for Performance Improvement.

Raybould, B. (2001). EPSS and your organization. Info-line.  Issue 9806. Alexandria, VA:  ASTD.

Ruyle, K.E. (October 2004).  EPSS: A 20-Year Retrospective.   PerformanceXpress. Retrieved October 3, 2004 from http://www.performancexpress.org/

Ruyle, K. (2001). Electronic performance support systems. In, E. Sanders & S.Thiagarajan, Performance intervention maps (pp. 31-38).  Alexandria, VA:  ASTD.

Sleight, D. A. (1993).  Types of electronic performance support systems: Their characteristics and range of designs.  Michigan State University.  Retrieved October 2, 2004 from http://www.msu.edu/~sleightd/epss_copy.html

Snodgrass. P. J. (1998).  Chapter 13: Gery on electronic performance support systems.  In P. Dean & D. Ripley (eds.), Performance improvement interventions: Performance technologies in the workplace (pp. 278-320).  Washington, D.C.: International Society for Performance Improvement.

Evaluation

Gayeski, D. (2004). IPT 560: Beyond level 4: Tying HPT to valuation of intangible assets, Mod 6 Getting and showing results. Lotus Notes database via Boise State University. Retrieved December 1, 2004.

Kaufman, R., Keller, J., & Watkins, R. (1996). What works and what doesn’t: Evaluation beyond Kirkpatrick. Performance and Instruction, 35(2), 8-12.

Kaufman, R. & Unger, Z. (2002). Evaluation plus: Beyond conventional evaluation. Retrieved December 5, 2004 from www.onap.fsu.edu/download/pub/04.doc

Shrock, S. A. & Geis, G. L. (1999). Evaluation. In H. Stolovich & E. Keeps (Eds.). Handbook of human performance technology (2nd ed., pp. 185-210). San Francisco: Jossey-Bass Pfeiffer.

Swanson, R. A. (1999). Demonstrating return on investment in performance improvement projects. In H. Stolovich & E. Keeps (Eds.). Handbook of human performance technology (2nd ed., pp. 813-839). San Francisco: Jossey-Bass Pfeiffer.

Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2000). Fundamentals of performance technology: A guide to improving people, processes, and performance. Washington, DC: International Society for Performance Improvement.

The Business and Process of HPT

Block, P. (2000). Flawless consulting: A guide to getting your expertise used (2nd ed.). San Francisco: Jossey-Bass Pfeiffer.

Gayeski, D. (2004). IPT 560: Beyond level 4: Tying HPT to valuation of intangible assets, Mod 6 Getting and showing results. Lotus Notes database via Boise State University. Retrieved December 1, 2004.

Lane, M. M., Walker, G., & Peters, M. J. (1999) Survival tactics in human performance technology projects. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 730-758). San Francisco: Jossey-Bass Pfeiffer.

Pinder, C. C.  (1998). Work motivation in organizational behavior.  Saddle River, NJ: Prentice-Hall.

Robinson, J. C. & Robinson, D. G. (1999). Performance consultant: The job. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 713-729). San Francisco: Jossey-Bass Pfeiffer.

Establishing Positive Partnerships Through Appreciative Inquiry

AI Consulting. (n.d.) Healing deep wounds through collaborative international development planning: Mozambique. Retrieved December 6, 2004 from http://www.aiconsulting.org/success/success-mozambique.htm

Block, P. (2000). Flawless consulting: A guide to getting your expertise used (2nd ed.). San Francisco: Jossey-Bass Pfeiffer.

Chyung, Y. (2002). IPT 536: Week 4: Behavior engineering model. Lotus Notes database via Boise State University. Retrieved February 1, 2002.

Cooperrider, D. L. & Whitney, D. (n.d.) A positive revolution in change: Appreciative inquiry (draft). Retrieved December 6, 2004 from http://connection.cwru.edu/ai/uploads/whatisai.pdf

French, W. L. & Bell, C. H. (1999). Organizational Development: Behavioral science interventions for organizational improvement (6th ed.). Upper Saddle River, NJ: Prentice-Hall.

Hall, J. & Hammond, S. (1998). What is appreciative inquiry? Retrieved December 6, 2004 from http://thinbook.com/whatisai.pdf

Robinson, J. C. & Robinson, D. G. (1999). Performance consultant: The job. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 713-729). San Francisco: Jossey-Bass Pfeiffer.

Tosti, D. & Jackson, S. F. (1999). Influencing others to act. In H. Stolovich & E. Keeps (Eds.), Handbook of human performance technology (2nd ed.) (pp. 759-775). San Francisco: Jossey-Bass Pfeiffer.

Whitney, D., Cooperrider, D. Garrison, M., Moore, J., & Dinga, L. (1996). Appreciative inquiry and culture change at GTE:Launching a positive revolution. Retrieved December 6, 2004 from http://connection.cwru.edu/ai/uploads/GTE%mini%case%study.doc

Copyright Toolkit (Michelle Cohen)

Besenjak, C. (1997). Copyright plain & simple. Franklin Lakes, NJ: Career Press.

Stim, R. (2004). Getting permission: How to license & clear copyrighted materials online & off. Berkeley, CA: NOLO.

The Success Case Method for Evaluating the Impact of Performance Interventions

Barrington, G. V. (2004). The success case method. Retrieved December 8, 2004 from http://www.barringtonresearchgrp.com/%20docs/Success%20Case%20Method%20Handout.pdf

Brinkerhoff, D. O. (2003, June). The success case method. PerformanceXpress. Retrieved December 6, 2004 from http://www.performancexpress.org/0306/jun03printercopy.html

Brinkerhoff, D. O. & Dressler, D. E. (2003, May). Using the success case impact evaluation method to enhance training value and impact. Handout presented at the American Society of Training and Development international Conference and Exhibition, San Diego, CA. Retrieved December 2, 2004 from http://www1.astd.org/astdInterim0304/pdf/handouts/TU313.pdf

The Future of HPT

Brethower, D. (2004). IPT 564: Dale's rant appropriate disrespect, 8/27/04. Lotus Notes database via Boise State University. Retrieved December 9, 2004.

Clark, R. E. (2003). Turning research and evaluation into results for ISPI. Performance improvement (42)2, 21-22.

Esque, T. J. (2003). The HPT razor. Performance improvement (42)2, 23-28.

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