Thanks to all who attended and participated in this discussion! And, as your evaluations suggest, there is a lot more to be said. We will try to capture the main points you contributed to the conversation and post them here in the near future. In the meantime, we'd like to keep the conversation going. If you have any additional insights or comments you'd like to share, please contact me.
These resources are provided as a follow-up to the educational session, Who Needs HPT? Competing Models for Performance Improvement presented by Deb Wagner, Shaunda Paden, CPT, andDiane Gayeski, PhD. at the annual conference of the International Society of Performance Improvement (ISPI) held April 2006 in Dallas, Texas.
HPT is not the only model for improving organizational performance. In fact, it’s far less recognized than competing (or complimentary) models like Six Sigma and recognitions like the Baldrige, Best Places to Work, and Corporate Citizen awards. So … should we give up on HPT and join the bandwagon? We’ll share our research on how HPT aligns with these popular initiatives, and you can take sides in a lively debate about the future of HPT.
Session Handout Paper - Getting Performance Technology Accepted or If We're So Smart, Why Aren't We Rich? - Diane Gayeski
Orkin Case Study - Call Center Manager Handbook -Shaunda Paden